How Subscriptions Work

When you choose a subscription at checkout, your selected product will be automatically reordered at the frequency shown when you subscribe.

Your subscription will continue until you cancel it or it is otherwise discontinued.

Recurring Billing

By starting a subscription, you authorize Hale and our payment provider to charge your selected payment method for each recurring order according to the subscription terms displayed at checkout.

The applicable subscription price and any applicable shipping charges will be shown before you complete your subscription.

Subscription prices may change from time to time. Where appropriate, customers will be notified of material changes before the updated price applies to a future subscription order.

Cancellation

You may cancel your subscription at any time.

Cancellation requests should be made before the next recurring order is processed. If a subscription order has already been processed or shipped, it may be subject to our standard Return / Refund Policy .

Managing Your Subscription

Depending on the subscription options available through our store, you may be able to manage your subscription, including updating your payment information or cancelling future orders.

If you need assistance managing your subscription, you can contact our customer support team.

Subscription Shipping

Subscription orders are processed and shipped according to our standard shipping practices.

For current processing times, delivery estimates, tracking, and shipping information, please see our Shipping Policy .

Returns & Refunds

Subscription orders are subject to the same 30-day Return / Refund Policy that applies to other Hale purchases.

Opened or used products may be eligible for return in accordance with our Return / Refund Policy.

Original shipping charges are non-refundable.

Payment Issues

If a recurring payment cannot be successfully processed, your subscription may be paused, delayed, or cancelled until the payment issue is resolved.

Please make sure your payment information remains current to avoid interruptions to your subscription.

Changes to Subscriptions

We may modify or discontinue subscription options from time to time. If a material change affects an existing subscription, we will make reasonable efforts to provide appropriate notice.

Customer Support

If you have questions about your subscription, billing, cancellation, or recurring orders, please contact us.

Changes to This Policy

We may update this Subscription Policy from time to time to reflect changes to our subscription services or applicable requirements. Any updates will be posted on this page with the revised effective date.