Refund policy

Last Updated: September 1, 2026

We want you to feel confident shopping with Hale. If you're not completely satisfied with your purchase, our return policy gives you 30 days to request a return.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact us within the 30-day return period and provide your order information and the reason for your return.

When Can I Request a Return?

We accept returns for a variety of reasons, including if:

You received a damaged product.

You received the wrong product.

The product does not work as expected.

You are not satisfied with your purchase.

You simply changed your mind.

Opened Products

We understand that skincare products may need to be opened and used before you can decide whether they are right for you.

Opened or used products may be returned within the 30-day return period, provided the return meets the requirements of this policy.

Return Shipping

Hale covers the cost of return shipping for eligible returns.

Once your return request has been approved, we will provide instructions for returning your product.

Please do not send a return to the address on the original package unless instructed to do so by our customer support team.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

We may request photographs of the product and packaging to help us assess the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or process a refund.

Refunds

Once we receive your returned product, we will inspect the return and process the applicable refund within 7 days of receiving the returned product.

Approved refunds will be issued to the original payment method used to place the order.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account after we process the refund.

Original Shipping Charges

Original shipping charges paid at the time of purchase are non-refundable.

This applies even when a returned order qualifies for a refund.

Exchanges

If you receive a damaged or incorrect product, please contact us before sending anything back. We will review the issue and determine whether a replacement or refund is appropriate.

How to Start a Return

To request a return, contact us at anujaycommerceventures@gmail.com within 30 days of receiving your order.

Please include your order number and the reason for your return. Our team will provide the next steps and return instructions.

Return Conditions

Returns must be initiated within the applicable 30-day return period.

Customers should package returned products securely to help prevent damage during transit.

Hale reserves the right to review each return request and determine whether it qualifies under this policy.

Customer Support

If you have questions about a return or refund, please contact us.

Email: anujaycommerceventures@gmail.com

We typically respond within 1–2 business days.

Anujay Commerce Ventures LLC
30 N Gould ST STE R
Sheridan, WY 82801
United States

Changes to This Policy

We may update this Return / Refund Policy from time to time to reflect changes to our practices or applicable requirements. Any updates will be posted on this page with the revised effective date.