Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Hale, we may collect information that you provide directly to us.

Information You Provide

• Name and contact information, including email address.
• Shipping and billing addresses.
• Information necessary to process and fulfill your orders.
• Information you provide when contacting customer support.
• Preferences and information you provide when subscribing to marketing communications.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and information about how you interact with our website.

How We Use Your Information

We use the information we collect for purposes including:

• Processing and fulfilling orders.
• Providing shipping and delivery updates.
• Sending order confirmations and other transactional communications.
• Responding to customer-service requests and questions.
• Sending abandoned-cart communications where permitted.
• Sending promotional and marketing communications where permitted.
• Improving our website, products, services, and customer experience.
• Understanding website usage and advertising performance.
• Detecting, preventing, and addressing fraud, security issues, and other unauthorized activity.
• Complying with applicable legal and regulatory requirements.

Payment Information

Payments made through our website may be processed through third-party payment providers, including Shopify Payments and, once activated for our business, Stripe.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Hale does not need to store your complete payment card number in order to process your purchase.

Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to operate our store, process orders, facilitate checkout, and provide certain website and customer-service functionality.

Information collected through our store may be processed by Shopify in accordance with Shopify's applicable privacy practices.

Order Fulfillment & Delivery

We work with Selfnamed for product production and order fulfillment and delivery.

Information necessary to produce, fulfill, and deliver your order may be shared with relevant fulfillment and delivery partners. This may include information such as your name, shipping address, contact information, and order details.

Marketing & Advertising

We use third-party services to help us understand how visitors interact with our website and to measure and improve our advertising.

Meta Pixel & Meta Advertising

We may use the Meta Pixel and related Meta advertising technologies to understand website activity, measure advertising performance, and help deliver relevant advertising.

These technologies may collect information about your device, browsing activity, and interactions with our website.

Klaviyo

We use Klaviyo to support email communications and marketing activities. This may include order-related communications, abandoned-cart messages, and promotional emails.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Cookies & Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website activity, measure advertising performance, and support marketing.

Some cookies are necessary for the website and checkout to function, while others may be used for analytics or advertising purposes.

Your browser or device may provide controls that allow you to manage or restrict certain cookies. Disabling certain cookies may affect the functionality of parts of our website.

How We Share Information

We may share information with trusted service providers and business partners when necessary to operate our business and provide our services.

These parties may include:

• Shopify and Shopify Payments.
• Stripe, once activated for payment processing.
• Selfnamed and relevant fulfillment and delivery providers.
• Klaviyo for email communications and marketing.
• Meta and related advertising services.
• Other service providers necessary to operate our website, process orders, provide customer support, or protect our business.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, safety, or security of Hale, our customers, or others.

Data Security

We take reasonable measures designed to protect the personal information we collect from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

Your Choices

Depending on the circumstances and applicable law, you may have certain rights regarding your personal information.

These may include requesting access to, correction of, or deletion of certain personal information we hold about you.

You may also unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email.

Children's Privacy

Hale's website and products are available to the general public. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable requirements.

When we make changes, we will update the effective date displayed at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us.