Shipping Locations

We currently ship to addresses within the United States only.

We do not currently offer international shipping.

Order Processing

Orders are typically processed and prepared for shipment within 1–2 business days after your order is successfully placed.

Orders are not processed or shipped on weekends or U.S. federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time

After your order has been shipped, delivery typically takes approximately 3–7 business days.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather conditions, holidays, and other circumstances outside of our control.

Shipping Rates

Shipping rates are displayed at checkout based on the applicable order and shipping options.

Any applicable shipping charges will be clearly shown before you complete your purchase.

Order Tracking

Once your order ships, we will provide you with a tracking number by email.

You can track your shipment using the tracking number through the Order Tracking page available on our website.

Please allow some time for tracking information to become available after your order has been handed over to the shipping carrier.

Shipping Carrier

Orders may be shipped using a carrier selected based on the destination and shipping requirements of the order.

Once your package has been handed over to the carrier, delivery is subject to the carrier's handling and delivery procedures.

Shipping Delays

While we work to process and ship orders within the stated timeframes, occasional delays may occur.

Delays can result from circumstances including severe weather, natural events, holidays, carrier disruptions, high shipping volumes, incorrect or incomplete shipping information, or other circumstances outside of our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the relevant information to you.

Please note that carrier delivery estimates are outside of Hale's control and may change after an order has shipped.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before the order ships. However, we cannot guarantee that changes can be made once the order has entered processing or has been shipped.

Hale is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged packages, please retain the packaging and the product and provide photographs when requested so that we can assess the issue and assist with the appropriate resolution.

For packages showing as delivered but not received, we may ask you to check with household members, neighbors, building management, or the carrier before further assistance is provided.

We will work with the shipping carrier where appropriate to investigate shipping issues.

Undeliverable or Returned Packages

If an order is returned to us because of an incorrect address, incomplete address, refusal of delivery, or failure to receive the package, please contact us.

Additional shipping charges may apply if the package needs to be reshipped.

Customer Support

If you have questions about your order or shipping, please contact us.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or applicable requirements. Any updates will be posted on this page with the revised effective date.